Terms & Conditions
These terms and conditions apply to all orders and purchases made through Isabell Yalda Hellysaz Webshop, which is available on www.hellysaz.com (Website) and all subpages to the Website. By ordering from the Website, you agree that these conditions apply between you and Isabell Yalda Hellysaz AB (IYH), 556954-5303. This page, together with the documents referred, tells you the terms and conditions for which IYH supplies any of the products listed on the Website and the terms for which you may use our Website. Please read these terms and conditions carefully before using and ordering any products from our Website. By ordering any of our products you hereby agree to be bound by these terms and conditions.
1. How the contract is formed between you and IYH
1.1. After placing an order you will receive an e-mail from IYH acknowledging that we have received your order. This does not mean that your order has been accepted. Placing an order only constitutes an offer to IYH to buy a product.
1.2. All orders are subject to acceptance by IYH and are subject to availability. Acceptance of an order will be confirmed via e-mail that confirms that the product has been dispatched (the Shipping Confirmation). The contract between you and IYH is formed only when IYH sends you the Shipping Confirmation.
1.3. The Contract will relate only to those Products whose dispatch we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Shipping Confirmation.
1.4. In the event that IYH is unable to determine your residential address your order will not be valid. IYH claims the right in individual cases, to refuse orders.
2. Delivery and Shipping Charges
2.1. We will attempt to fulfill your order by the delivery date set out in the Shipping Confirmation or, if no delivery date is specified, within a reasonable time of the date of the Shipping Confirmation. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability.
3. Unclaimed packages
3.1. If an order cannot be delivered or collected at a pick-up center, or if a shipment will be returned to us due to incorrect address, IYH charges € 15 as compensation for shipping, handling and other expenses (for shipments within Sweden). For all returned shipments from abroad, the customer will be responsible for all shipping charges related to the shipment.
4. Price and payment
4.1. The price of any Products will be as displayed on our website, except in the case of an error. Unless otherwise stated, these prices do not include delivery costs and payment fees, which will be added to the total amount due.
4.2. All prices include Swedish VAT at 25% (Norway excluded). All countries within the European Union are shipped on a Delivery Duty Paid (DDP) basis, which means that taxes and duties are included in the price at checkout. Countries outside the European Union are shipped on a Delivery Duty Unpaid (DDU) basis, which means that the prices displayed are exclusive of all taxes and duties, as well as Swedish VAT. International orders are subject to and may incur taxes and duties as determined by the customs agency within the destination country. Payment of any duties and taxes is the responsibility of the recipient. Occasionally this may be listed as an additional postage fee. We apologize for any inconvenience this may cause, however IYH has no control over such fees.
4.3. Prices are liable to change at any time at IYH’s discretion, but changes will not affect any orders for which IYH has already sent a Shipping Confirmation.
4.4. It is always possible that, despite our best efforts, some of the Products listed on our website may be incorrectly priced. IYH verifies all prices as part of our dispatch procedures so that, if a Product’s correct price is lower than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
4.5. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing.
5. Distance Selling Regulations
5.1. Under the Sweden’s Distance Selling Regulations (Distanshandelslagen), Swedish residents reserve the right to return an order any time within 14 business days, beginning the day after you received the Products. In this case, you will receive a full refund of the price paid for the Product(s) in accordance with Clause 6. Note that return shipping charges are at your own expense.
5.2. To cancel an order, you must inform IYH in writing. You must also return the Product(s) to IYH immediately, in the same condition in which you received them, and at your own cost and risk. You must not remove any of the security or other tags from the Product. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
6. Returns and Refunds
6.1. It is possible to exchange items for a different size or product within the same price range. Exchange and return shipping charges are at your own expense, and if you are based outside the EU you may need to pay duties and taxes on the replacement item.
6.2. To exchange an item, contact the customer service first for a return merchandise authorization (RMA) and follow the instructions. Any package without proper RMA will be rejected by IYH. All exchanges are based on stock availability. Please note that we are only able to offer exchanges within the same price range. Items on sale or limited editions cannot be returned or exchanged.
6.3. If your order has been sent within the EU, all sales taxes will be refunded. IYH is not able to refund customs duties and taxes on orders shipped outside the EU. However, you may be able to recover these by contacting your local customs bureau directly.
6.4. If you decide to return the products for any reason, they must not be used and must be handled with extreme care while they are in your possession. The goods must be returned to IYH intact, undamaged, with their original packaging and as soon as reasonably possible. You must not remove any of the security or other tags from the Product. When trying on items of clothing, please ensure you handle the product with care, do not use unnecessary force and that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
6.5. If the item(s) you have received are faulty or if you have received an incorrect item to that which you ordered, please contact email@example.com quoting your order reference number, your name and address, contact phone and details of the product as well as the reason for return, and whether you request a refund or a replacement. We will then advise on how to proceed with the return. Once we have received the item, we will inspect the item and issue you a refund or a replacement (as requested) if appropriate, subject to our confirmation of the fault.
7. Events outside our control
7.1. IYH will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any act, event, omission, non-happening, or accident outside our reasonable control, including (without limitation) industrial action, civil commotion, war, riot, terrorist act, fire, explosion, storm, flood, any natural disaster, impossibility of use of appropriate modes of transport, technological or communication problems (Force Majeure Event).
7.2. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
8.1. Your personal information will only be used within IYH and by those third parties engaged by us to assist in providing services, information and products to you. IYH does not sell, rent, assign or give your information to any third party other than the aforementioned. You are entitled to see the personal information stored upon request. If you have any questions regarding data security or wish to change any personal information provided to us, please e-mail firstname.lastname@example.org.
9.1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by IYH of any default shall not constitute a waiver of any subsequent default. No waiver by IYH of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.